1. Acceptance of Terms

By accessing and using the JS Nova Support Center website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

JS Nova Support Center provides technical support, warranty services, product information, and customer assistance for JS Nova electronics products manufactured by JS Nova Ltd.

3. User Responsibilities

When using our support services, you agree to:

• Provide accurate and truthful information
• Use services only for legitimate support purposes
• Respect our staff and other users
• Not misuse or abuse our support channels
• Comply with applicable laws and regulations

4. Warranty Terms

4.1 Warranty Coverage

JS Nova products are covered by manufacturer warranty as specified in the product documentation. Warranty terms vary by product category and region.

4.2 Warranty Claims

Warranty claims must be submitted with:

• Valid proof of purchase
• Product serial number
• Detailed description of the issue
• Supporting documentation if required

4.3 Warranty Exclusions

Warranties do not cover:

• Physical damage or abuse
• Water damage or exposure to moisture
• Unauthorized modifications or repairs
• Normal wear and tear
• Software issues not related to hardware

5. Support Services

Our support services include:

• Technical assistance and troubleshooting
• Product information and specifications
• Warranty claim processing
• Repair and replacement coordination
• Product manuals and documentation

Support is provided during business hours (Mon-Fri: 9AM - 6PM CST) via email. Response times may vary based on request complexity.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of JS Nova Ltd and is protected by international copyright laws.

7. Limitation of Liability

JS Nova Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

9. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the service constitutes acceptance of the modified terms.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

11. Contact Information

For questions about these terms or our services, please contact us: