1. Introduction

JS Nova Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our support center website and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information you provide directly to us, such as:

• Name and contact information (email address, phone number)
• Product serial numbers and purchase information
• Warranty registration details
• Support request information and communications

2.2 Technical Information

We automatically collect certain technical information, including:

• Device information and browser type
• IP address and location data
• Website usage patterns and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide technical support and customer service
• Process warranty claims and registrations
• Send product updates and support notifications
• Improve our products and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With authorized service partners for warranty support
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt-out of marketing communications
• Request data portability

7. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new effective date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: