Our Commitment

JS Nova Ltd is committed to ensuring digital accessibility for all users, including those with disabilities. We strive to make our Support Center website accessible to everyone, regardless of their abilities or technologies used.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help make web content more accessible to people with disabilities and improve usability for all users.

Accessibility Features

Our website includes the following accessibility features:

• Semantic HTML structure for screen readers
• Keyboard navigation support
• High contrast color schemes
• Descriptive alt text for images
• Clear and consistent navigation
• Readable fonts and appropriate text sizes
• Skip links for main content
• Form labels and error messages

Assistive Technologies

Our website is designed to work with assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver)
• Voice recognition software
• Switch navigation devices
• Alternative keyboards
• Browser zoom functionality

Known Limitations

We are continuously working to improve accessibility. Currently known limitations include:

• Some PDF documents may not be fully accessible
• Third-party embedded content may have accessibility limitations
• Some complex interactive elements are being improved

We are actively working to address these issues and improve the overall accessibility of our website.

Feedback and Support

We welcome feedback on the accessibility of our Support Center. If you encounter accessibility barriers or have suggestions for improvement, please let us know:

We aim to respond to accessibility feedback within 2 business days and will work to resolve issues as quickly as possible.

Alternative Access Methods

If you cannot access certain content or features due to accessibility barriers, we offer alternative ways to get the information or assistance you need:

• Direct email support for technical assistance
• Alternative document formats upon request
• Personal assistance with warranty claims
• Phone consultation for complex technical issues

Ongoing Efforts

Our commitment to accessibility is ongoing. We regularly:

• Conduct accessibility audits and testing
• Train our team on accessibility best practices
• Update content and features based on user feedback
• Stay current with accessibility standards and guidelines
• Integrate accessibility considerations into our development process

Contact Information

For accessibility-related questions or to request assistance: